Turn after-sales service into your sharpest advantage.
For OEMs and warranty providers, FIXT delivers two things at once: a verified repair network that executes service on the ground, and a failure intelligence layer that tells you exactly what’s breaking, where, and why — so every repair costs less and every product iteration gets sharper.
After-sales is a cost centre you can’t see into.
Most brands route service through a patchwork of third-party agencies. Quality is inconsistent, repair data never comes back, and warranty claims are a black box. You pay for every repair but learn nothing from it — the same failures cycle through, model after model.
The fix isn’t a better service helpdesk. It’s a network that runs on verified people and structured data — so every repair you fund also sharpens your next design.
A verified repair network you can stand behind.
Every technician on FIXT is KYC-verified, profiled, and rated. Privacy-safe communication keeps your customers’ details masked, and parts logistics keep genuine components flowing — so a brand repair feels like a brand repair, wherever it happens in India or the.
Verified technician profiles
KYC-checked, rated, and accountable — every job done under your name is attached to a real, traceable profile.
Lower warranty cost
Right-sized labour and genuine-parts logistics reduce the unit cost of every after-sales repair in the network.
Privacy-safe communications
Masked calling and messaging keep your customers’ contact details protected end-to-end — no number exposure.
India coverage
Genuine spare-parts sourcing and technician dispatch across both markets from a single network.
UPI-settled payments
Technicians receive payment after repair completion — settled by UPI, clean and auditable.
mobile-first field ops
Technicians work entirely on a dedicated mobile app — job dispatch, documentation, and payment in one place.
Brands pay for repairs but learn nothing from them. FIXT structures every repair into failure intelligence — component-level, geographic, and seasonal — that feeds directly back to the teams who design the next product.
Every repair becomes a data point.
FIXT structures every completed repair into a Repair Knowledge Graph — a living map connecting brands, models, components, symptoms, and outcomes. That transforms your service operation into a continuous intelligence feed you can act on.
As the network scales, the graph sharpens. Failure patterns that took a product recall to discover become visible at the first fifty claims.
Illustrative — real intelligence is brand and model-specific.
Component-level failure data
Which models fail, which parts, under which conditions — from real repairs, not warranty surveys.
Geographic & seasonal patterns
See where and when failures spike and plan parts inventory and technician staffing ahead of them.
Feedback into R&D
Close the loop — recurring failure patterns from the field inform the next product revision directly.
Warranty claim insight
Understand claim drivers and spot anomalies in volume or geography before they escalate into recalls.
Network and intelligence, together.
The network executes service; the intelligence makes every repair count twice. Neither works as well without the other.
Just as payments infrastructure made every transaction traceable and programmable, FIXT makes every after-sales repair traceable, structured, and intelligent — so the network you fund today sharpens the products you ship tomorrow.
Self-onboard and run it from one place.
Register products. Route warranty jobs. Watch intelligence build.
The brand console gives your team a single dashboard to register product models into the FIXT network, route incoming warranty jobs to verified technicians, and watch component-level failure intelligence accumulate in real time — no custom integration required to get started.
Everything you need to run after-sales as an asset.
From the moment a warranty claim lands to the moment failure intelligence reaches your R&D team, FIXT covers every step — in one partnership.
Access to a verified repair network
Your brand name backed by KYC-checked, rated technicians — dispatched, documented, and accountable from the first job.
Brand console to route and watch jobs
A single dashboard to register your products, route incoming service requests, and monitor every active job in real time.
Component-level failure intelligence
Structured reports that tell you which parts fail, under which conditions, and where — directly from completed repairs, not surveys.
Genuine spare-parts supply
Sourced and logistics-managed so the right part reaches the right technician — no grey-market risk, no supply gaps.
Privacy-safe customer communication
Masked calling and messaging keep your customers’ contact details protected at every touchpoint in the service chain.
Dedicated partnership support
A named point of contact for onboarding, ongoing operations, and anything that needs a human on the other side.
From first conversation to live intelligence.
Getting started is straightforward. No long integration project, no rip-and-replace — your after-sales operation connects to the FIXT network in a handful of steps.
Talk to us
A short conversation to understand your product categories, service footprint, and what you need from after-sales.
Map your products & service scope
Your models, warranty terms, and covered geographies are registered in the brand console — turning your catalogue into an addressable service network.
Route warranty & repair jobs into the FIXT network
Incoming service requests match to verified technicians automatically. Every job is tracked, documented, and tied to a real profile.
Watch failure intelligence build
As jobs complete, component-level data accumulates in your dashboard — turning your service spend into a continuous intelligence feed for your teams.
Make after-sales an asset.
See how the verified network and the failure intelligence work together for your products — built on Google Cloud, operating across India.